GEMBUK SUPPORT
IT support for small businesses in Hamilton and Waikato
Your IT. Your Choice. You control the cost.
Gembuk helps small businesses in Hamilton and across Waikato with everyday IT problems, Microsoft 365 and the systems they rely on. Get remote IT support and choose managed services to suit your business.
Pay for the engineering time you use. Your monthly business access fee and selected software are charged separately.
Routine support is by appointment. Emergency and after-hours help is subject to availability.
A SIMPLE WAY TO GET SUPPORT
Choose what works for your business.
- 01
Join your business
One monthly System & Support Access fee per business gives you a personalised dashboard. No engineering hours are included.
- 02
Choose your services
Gembuk reviews and approves the services you request before activation. Optional services and software are charged separately.
- 03
Get support, see the cost
Log a ticket, agree the work and see what was done. Every billable engineering activity is recorded against a ticket.
PRACTICAL HELP FOR YOUR BUSINESS
IT support for the problems that interrupt your day.
From email and sign-in issues to computer problems, tell us what is happening and who is affected. We’ll review what your business needs and agree the work.
Microsoft 365, email and accounts
Help with Outlook, Microsoft 365 sign-in, mailbox access, permissions and new-starter accounts.
Computers and business software
Troubleshooting for device and software problems that get in the way of your team’s work.
Security, backups and connectivity
Choose appropriate security, backup, recovery and network services, with the scope agreed before activation.
Choose the services you need.
Seven optional categories, tailored to your business and approved by Gembuk before activation.
IT Helpdesk
Day-to-day account, email, software and device support.
Licensing & Productivity Platforms
Microsoft 365, Google Workspace and other business software.
Cybersecurity
Security services selected to suit your business.
Backup & Recovery
Agreed backup and recovery services for your business information.
Patching & Device Management
Agreed device management and software maintenance.
Network & Infrastructure
Help with the connections and systems your business relies on.
Specialist IT Services
Advanced technical work, projects and specialist assistance.
Agree a service scope so routine work can proceed under standing authorisation. Work outside that scope needs approval. You can set an optional monthly labour limit. Automated system activity does not automatically create engineering charges.
THREE CLEAR PARTS TO YOUR BILL
Your services. Transparent costs.
All prices are NZD, excluding GST where applicable. Engineering hours are not included in your monthly business access fee.
1. System & Support Access
One monthly fee per business — never per user. Your supported-user count determines the tier.
1–5 users
NZD 49 / month
Per business · NZD, excluding GST where applicable6–10 users
NZD 69 / month
Per business · NZD, excluding GST where applicable11–20 users
NZD 89 / month
Per business · NZD, excluding GST where applicable21+ users
NZD 109 / month
Per business · NZD, excluding GST where applicableA supported user is an individual with an IT account managed or supported by Gembuk. Your first month is prorated from account activation. Tiers are reviewed every 12 months from activation.
2. Optional services and software
Choose the services and products you need. Selling prices include Gembuk’s administration and handling margin, disclosed before you agree. Software charges and licence commitments are separate from engineering labour.
3. Engineering labour
Pay for the engineering time you use, at the level the work requires.
| Support level | Standard hours | After-hours |
|---|---|---|
| Level 1Everyday help and straightforward troubleshooting. | NZD 75 / hour | NZD 112.50 / hour |
| Level 2Deeper investigation, administration and configuration. | NZD 110 / hour | NZD 165 / hour |
| Level 3Advanced technical and specialist work. | NZD 155 / hour | NZD 220 / hour |
| EmergencyBusiness-critical issues; rate approval required before work begins. | NZD 220 / hour | NZD 220 / hour |
30-minute minimum per ticket, rounded once to 30-minute increments. Billable time entries are combined for the ticket; each entry’s actual time is preserved. Emergency-rate approval is required before chargeable emergency work begins.
Routine support is appointment-based. Standard hours are Monday–Friday, 7:30 am–5:00 pm New Zealand time, excluding applicable Waikato public holidays. Emergency and after-hours help is subject to availability; 24/7 support is not guaranteed.
Invoices are issued on the 1st of each month, with bank transfer payment due within 14 days. Dashboard charges are estimates, not invoices.
30 days’ cancellation notice. Monthly access fees are non-refundable, subject to applicable law. Work already performed remains payable. Service agreements and separate software licence commitments apply.
YOUR DASHBOARD
Your IT support, clearly recorded.
Log requests, follow progress and keep your support history. See the work completed, actual time recorded and estimated charges.
EXAMPLE BUSINESS
Your support overview
Your tickets
Every request, accounted for.| Ticket # | Issue | Support level | Status | Time | Last updated |
|---|---|---|---|---|---|
| GS-DEMO-01 | Outlook shared mailbox access | Level 1 | In Progress | 15m | Today, 10:15 |
| GS-DEMO-02 | New starter account setup | Level 2 | Submitted | — | Today, 09:40 |
| GS-DEMO-03 | Microsoft 365 sign-in issue | Level 1 | Resolved | 30m | Yesterday, 14:20 |
| GS-DEMO-04 | OneDrive stopped syncing | Level 1 | Resolved | 30m | Yesterday, 11:30 |
COMMON QUESTIONS
IT support for your small business.
Here’s how Gembuk Support works for Hamilton and Waikato businesses.
Ask us about your ITDo you support small businesses in Hamilton and Waikato?
Yes. Gembuk provides IT support and optional managed services for small businesses in Hamilton and across Waikato. Support is primarily remote. On-site work is not included unless separately agreed.
Can you help with Microsoft 365, Outlook and computer problems?
Yes. Everyday support includes account access, email, Microsoft 365, business software and device troubleshooting. More advanced technical work is reviewed according to the skills and services required. Tell us what is happening so we can confirm how we can help.
Do I need a long-term managed IT contract?
A large bundled managed-service contract is not required. Choose the services your business needs, with the scope agreed before activation. Business access is month-to-month unless otherwise agreed, with 30 days’ cancellation notice. Service agreements and separate software licence commitments apply.
How much does business IT support cost?
The monthly System & Support Access fee is per business, based on the number of supported users. Engineering hours are not included. Labour is charged separately at the level the work requires, with billable time combined per ticket, a 30-minute minimum per ticket and rounding once to 30-minute increments. Selected software is also separate. Published prices are NZD, excluding GST where applicable.
See access tiers and engineering ratesWhen is IT support available?
Routine support is appointment-based. Standard hours are Monday–Friday, 7:30 am–5:00 pm New Zealand time, excluding applicable Waikato public holidays. Emergency and after-hours help is subject to availability; 24/7 support is not guaranteed. Emergency-rate approval is required before chargeable emergency work begins.
How do I ask Gembuk for IT support?
New to Gembuk? Use the enquiry form to tell us about your business and the help you need. An enquiry does not activate support, take payment or commit you to a contract. Existing customers can log in to their dashboard to submit a ticket, follow progress and see recorded work and estimated charges.
Customer loginGET STARTED
Full support. Your choice. Transparent costs.
Get your business set up with Gembuk Support.
support@gembuk.com