BUILT FOR NEW ZEALAND SMALL BUSINESSES
IT support without the expensive IT contract.
Get professional IT support when your business needs it. Pay a small monthly administration fee, then pay for the support you actually use.
Straightforward help. A clear record of every work session.
A BETTER FIT FOR SMALL BUSINESS
You shouldn’t need a large IT contract just to know someone is there.
When things go wrong, doing it yourself isn’t always an option. A full managed IT service isn’t always the right fit either. Gembuk Support gives you another way.
A managed service contract
- A fixed monthly fee for agreed managed services
- You pay each month regardless of support requests
- Often suited to environments needing ongoing management
Access + support used
- A small monthly administration / access fee
- Professional help when your business needs it
- Pay for the support actually provided
- Clear ticket, work and time history
- Designed around small businesses
FROM A PROBLEM TO A CLEAR RECORD
Four steps. Nothing complicated.
- 01
Join Gembuk Support
Create your business account, accept the Terms and secure your sign-in.
- 02
Request support
Submit a ticket through your dashboard, or use another approved support channel.
- 03
We help
Gembuk assesses your request and handles it at the appropriate support level.
- 04
See exactly what was done
Your support history records the ticket, work performed and time spent.
VISIBILITY COMES STANDARD
Your IT support.
All in one place.
See your requests, their status, what work was completed and how much support time was used.
EXAMPLE BUSINESS
Your support overview
Your tickets
Every request, accounted for.| Ticket # | Issue | Support level | Status | Time | Last updated |
|---|---|---|---|---|---|
| GS-DEMO-01 | Outlook shared mailbox access | Level 1 | In Progress | 15m | Today, 10:15 |
| GS-DEMO-02 | New starter account setup | Level 2 | Submitted | — | Today, 09:40 |
| GS-DEMO-03 | Microsoft 365 sign-in issue | Level 1 | Resolved | 30m | Yesterday, 14:20 |
THE RIGHT HELP FOR THE JOB
Everyday problems.
More involved challenges. Expert help.
Support is grouped into three levels, based on the work required.
Everyday IT support
The everyday problems that get in the way of a good working day.
- Password and account issues
- Outlook and email assistance
- Microsoft 365 help
- Basic software problems
- Straightforward troubleshooting
Technical support
For problems that need a closer look and a little more investigation.
- Deeper troubleshooting
- Microsoft 365 administration
- Configuration issues
- Device and system problems
- More involved technical investigation
Advanced support
Specialist help when the issue is complex or the stakes are higher.
- Complex technical incidents
- Technical escalations
- Advanced Microsoft and cloud work
- Infrastructure issues
- Specialist technical assistance
Not sure what level your issue is? You don’t need to decide — Gembuk will classify the ticket.
A SIMPLE SUPPORT MODEL
Pay for support.
Not unused support.
A small monthly fee to get set up. Technical help billed when you use it.
Administration / access fee
Charged at the applicable support level for the time spent.
- Customer support dashboard
- Ticket tracking
- Support history
- Time tracking
- Access to Level 1, 2 and 3 support
- Clear record of work completed
All prices exclude GST when applicable. Support is billed in 30-minute increments.
NO GUESSWORK
Know what you’re paying for.
Your work history records the request, the support level, what was done and the time used.
- Administration
- A predictable monthly access fee.
- Technical support
- Rates are shown in the support levels above.
- Clear terms
- Weekday support, clear charging increments, and month-to-month terms.
Standard support: 7:30am–5:00pm weekdays, New Zealand time.
THE RIGHT FIT MATTERS
Is this for your business?
Built with small teams in mind — usually 1–50 people, without a full internal IT team.
Gembuk Support could suit you if…
- You’re a small or growing business
- You don’t have internal IT staff
- You still need someone reliable to call
- Your support needs vary month to month
- You want to see what support you’re using
- You don’t necessarily need a fully managed IT contract
A fully managed service may suit you if…
- You require 24/7 monitoring
- You need guaranteed enterprise response commitments
- You have infrastructure needing continuous management
- You need a fully outsourced internal IT department
For professional services, consultants, accountants, private practices, property businesses, construction and engineering teams — and other office-based SMEs.
A FEW THINGS YOU MIGHT BE WONDERING
Good questions.
Clear answers.
Something else on your mind? Tell us about your business and what you need.
Ask GembukWhat does the NZ$49 monthly fee cover?
The monthly subscription provides access to Gembuk Support and the customer portal, including ticket management, support history and usage information. Technical support, third-party products, licences, hardware and project work are charged separately.
How is support charged?
Level 1 is NZ$65/hour, Level 2 NZ$110/hour, and Level 3 NZ$160/hour. Each work session is rounded up to the next 30 minutes for billing. Actual time is recorded separately. All prices exclude GST when applicable.
What is Level 1, Level 2 and Level 3 support?
Level 1 covers everyday user issues. Level 2 covers deeper troubleshooting and configuration. Level 3 covers complex incidents and specialist technical work.
Do I choose my support level?
No. Tell us what is happening in plain language. Gembuk will assess the request and classify the ticket.
How do I request support?
Sign in to your customer portal and log a ticket, or use another support channel approved by Gembuk. Include what happened, any error messages and who is affected.
Can I see how much time has been spent on my tickets?
Yes. Your portal shows tickets, work performed, individual time entries and estimated monthly support charges. Estimates are provided for visibility; your final invoice may differ.
Can my employees submit support tickets?
Your business administrator can maintain an affected-user list. These people can be included on tickets without needing their own login. Individual employee logins can be enabled when available; ticket permissions are managed for your business.
Is there a long-term contract?
Gembuk Support is month-to-month unless otherwise agreed. You can request cancellation through the portal or contact Gembuk. Charges incurred before the effective cancellation date remain payable.
What happens if something is urgent?
Explain the impact on your business when logging a ticket. Existing customers receive private emergency and after-hours instructions. Response and resolution times are not guaranteed unless separately agreed in writing.
Does Gembuk provide 24/7 support?
Standard support hours are 7:30am–5:00pm weekdays, New Zealand time. Emergency or after-hours assistance may be available to existing customers, subject to availability. This does not guarantee continuous or 24/7 support.
LET’S TALK ABOUT YOUR BUSINESS
A real conversation.
A simpler support setup.
Tell us what’s working, what isn’t, and the kind of help you’re looking for. We’ll work out whether Gembuk Support is a good fit.
IT HELP, WITHOUT THE HEAVY COMMITMENT
Need IT support without another expensive monthly contract?
Join Gembuk Support and get access to professional IT help when your business needs it.