GEMBUK SUPPORT

Privacy Policy

Gembuk collects the business and contact details you provide when enquiring or creating an account, along with affected-user records, support requests, work history, time entries and Terms acceptance records. This information is used to provide, administer and secure Gembuk Support and to respond to you.

Customer records are stored in the Gembuk Support database. Authorised Gembuk administrators can access them to provide support. Signed-in customer accounts can access only their own organisation’s records. Internal Gembuk notes are not shared with customers.

The authentication system stores password hashes rather than plain-text passwords, and encrypts authenticator secrets and recovery codes. Verification and password-reset emails are delivered through the configured transactional email provider. Necessary account and support details may be processed by our hosting and email providers.

We use security and submission counters to limit abuse. No advertising trackers or paid analytics service are installed.

Do not include passwords, payment details, patient information or unnecessary sensitive business information in ordinary ticket descriptions or enquiry forms. Ask Gembuk for an approved secure method if sensitive access information is required.

To request access to or correction of your personal information, or ask a privacy question, contact Gembuk through the customer portal or the website contact form.